Privacy Policy

AgenticSense ("AgenticSense", "we", "our", or "us") is an enterprise technology and Agentic Artificial Intelligence solutions provider specialising in intelligent business automation, AI-powered customer engagement, lead management, enterprise integrations, and digital transformation.

We recognise the importance of protecting personal information and maintaining transparency regarding how data is collected, processed, stored, shared, retained, and deleted.

This Privacy Policy explains our approach to personal data protection across our websites, software applications, AI-powered platforms, APIs, and related professional services.

Our privacy commitments are founded on the principles of transparency, purpose limitation, data minimisation, security, accountability, and respect for individual privacy rights.

This Privacy Policy applies to:

• Visitors accessing AgenticSense websites and digital services.
• Businesses subscribing to AgenticSense software products.
• Authorised users accessing our enterprise platforms.
• Individuals submitting enquiries through our websites or integrated forms.
• Prospective customers submitting information through LinkedIn Lead Gen Forms.
• Individuals whose information is processed through customer-authorised CRM and marketing integrations.
• Business partners, service providers, and authorised representatives.

Where AgenticSense processes personal information on behalf of an enterprise customer, that customer may determine the purposes and means of processing, while AgenticSense acts as a service provider or data processor under the applicable agreement.

Depending on the services used, we may collect and process the following categories of information.

3.1 Personal and Professional Information

• Full name and professional title.
• Business email address and telephone number.
• Company name, industry, and organisation details.
• Job designation and department.
• Country, city, and business location.
• Professional interests and business requirements.
• Information voluntarily provided through contact forms, enquiries, or communications.

3.2 Account and Authentication Information

We may process information necessary to establish and manage authorised platform accounts, including:

• Account identifiers and registered email addresses.
• User roles, access permissions, and account preferences.
• Authentication and authorisation records.
• Connected service identifiers.
• Security and account activity logs.

Authentication credentials and access tokens must be handled through appropriate technical and organisational safeguards.

3.3 LinkedIn Lead Generation Information

Through authorised LinkedIn Lead Sync API integrations, LinkSense may process information submitted by individuals through LinkedIn Lead Gen Forms.

Depending on the form configuration and available permissions, this may include:

• Name and business contact information.
• Professional and organisational details.
• Responses to form questions.
• Campaign and lead source identifiers.
• Form submission details and timestamps.
• Relevant consent and disclosure information made available through the integration.

We only seek to access information necessary to deliver the authorised lead management services.

3.4 Technical and Usage Information

When users interact with our platforms, we may process technical information such as:

• IP addresses and device information.
• Browser and operating system information.
• Session and application activity.
• Authentication events and security logs.
• Application errors and performance information.
• Relevant website analytics and cookie information, where implemented.

3.5 Customer-Provided Business Data

Enterprise customers may upload, connect, or authorise access to business records, CRM information, operational documents, and other relevant data.

Such information is processed in accordance with applicable customer agreements, authorised instructions, and the requirements of the relevant services.

Personal information may be collected through:

1. 1Direct interactions with our websites, applications, and representatives.
2. 2Registration and subscription processes.
3. 3Customer-authorised integrations with LinkedIn and other third-party platforms.
4. 4LinkedIn Lead Gen Forms completed voluntarily by individuals.
5. 5CRM systems and enterprise applications connected by authorised customers.
6. 6Support requests, demonstrations, and business communications.
7. 7Technical monitoring and security systems.
8. 8Other lawful sources where collection is appropriately authorised.

We do not treat publicly accessible information as automatically available for unrestricted collection or processing.

AgenticSense processes information for legitimate, specified business purposes, including:

5.1 Service Delivery

To provide, operate, maintain, and support our AI-powered business applications and enterprise services.

5.2 Lead Management

To receive, organise, qualify, route, and manage business enquiries submitted through authorised lead generation channels.

5.3 Customer Engagement

To support customer-authorised communications, enquiry responses, sales coordination, and follow-up workflows.

5.4 Business Intelligence and Reporting

To generate operational reports, campaign analytics, lead conversion insights, and business performance measurements.

5.5 AI-Assisted Processing

To support approved AI-powered features such as lead categorisation, summarisation, workflow recommendations, and business process automation.

5.6 Platform Security

To protect systems against unauthorised access, fraud, misuse, security incidents, and operational vulnerabilities.

5.7 Legal and Contractual Obligations

To fulfil applicable contractual, regulatory, accounting, and legal requirements.

We will not use personal information for materially unrelated purposes without an appropriate legal basis and any additional notices or permissions required by applicable law.

LinkSense is an AgenticSense product designed to support intelligent LinkedIn lead management and enterprise sales workflows.

Subject to LinkedIn approval, applicable permissions, and customer authorisation, LinkSense will integrate with LinkedIn's Lead Sync API to support legitimate lead management use cases.

6.1 Authorised Lead Synchronisation

LinkSense will retrieve lead information submitted through LinkedIn Lead Gen Forms only where the relevant organisation has authorised the integration and the required LinkedIn permissions are available.

The information will be processed to support the customer's specified lead management activities.

6.2 CRM Integration

Lead information may be transferred into the customer's authorised CRM or marketing automation systems to support sales operations, subject to applicable permissions and contractual requirements.

6.3 Lead Qualification

LinkSense may use AI-assisted analysis to categorise leads according to business-defined criteria, such as enquiry type, industry relevance, and customer requirements.

6.4 Sales Notifications

Where configured by an authorised customer, LinkSense may notify designated sales representatives when new lead submissions are received.

6.5 Reporting and Conversion Analytics

LinkSense may associate lead records with customer-provided sales outcomes to produce reports on campaign effectiveness, lead progression, and conversion performance.

6.6 LinkedIn Data Usage Restrictions

AgenticSense does not intend to use the Lead Sync API to:

• Scrape LinkedIn profiles or collect unrelated member information.
• Access lead information without appropriate authorisation.
• Sell LinkedIn-sourced personal information to unauthorised third parties.
• Create unrelated personal information databases.
• Circumvent LinkedIn access controls or developer restrictions.
• Use LinkedIn data for purposes prohibited by the applicable API terms.

LinkedIn-derived information will be processed and retained only to the extent permitted by the applicable LinkedIn agreements, developer documentation, and legal requirements.

6.7 Connection Revocation

Authorised customers may request disconnection of their LinkedIn integration.

Following disconnection, AgenticSense will cease further collection through the revoked authorisation and address previously synchronised information in accordance with applicable deletion requirements.

Revoking access does not automatically remove information previously transferred into independently managed third-party CRM systems. Such records may require separate action by the relevant customer or service provider.

Where applicable data protection legislation requires a lawful basis, AgenticSense processes personal information on one or more appropriate grounds:

• Consent: Where an individual has voluntarily agreed to specified processing activities.
• Contractual Necessity: Where processing is required to provide requested services or fulfil contractual obligations.
• Legitimate Interests: Where processing supports lawful business operations and those interests are not overridden by individuals' rights.
• Legal Obligations: Where processing is necessary to comply with applicable laws.
• Other Permitted Grounds: Where recognised by applicable legislation.

Consent may be withdrawn where consent is the applicable legal basis, without affecting the lawfulness of earlier processing.

Marketing communications will be conducted in accordance with applicable consent, opt-out, and electronic communication requirements.

Certain AgenticSense products incorporate artificial intelligence, machine learning, large language models, and autonomous or semi-autonomous workflow components.

Depending on the configured service, AI processing may support:

• Lead qualification and prioritisation.
• Business information extraction.
• Customer enquiry classification.
• Content summarisation.
• Workflow recommendations.
• Operational reporting and analytics.
• Customer-authorised process automation.

Where automated processing produces legal or similarly significant effects on individuals, AgenticSense and the relevant customer must assess and implement any additional safeguards required by applicable law.

Customer information will not be used to train general-purpose AI models unless an appropriate lawful basis, contractual permission, and relevant disclosure arrangements have been established.

Any processing by third-party AI providers must be governed by applicable service terms, security controls, and data processing arrangements.

AgenticSense may disclose information only where reasonably necessary and appropriately authorised.

Potential recipients include:

9.1 Authorised Enterprise Customers

Business customers may access information associated with their own accounts, campaigns, and authorised business workflows.

9.2 Technology and Infrastructure Providers

Information may be processed by approved cloud hosting, database, infrastructure, authentication, security, or technical service providers.

9.3 CRM and Integration Providers

Information may be transferred to customer-authorised CRM platforms, marketing systems, or other integrated enterprise applications.

9.4 AI Service Providers

Where enabled, approved AI processing providers may process information necessary to deliver specific product functionality.

9.5 Professional Advisers

Information may be shared with authorised legal, accounting, compliance, or professional advisers where appropriate.

9.6 Legal Authorities

Information may be disclosed where required by applicable law, lawful court order, or valid regulatory obligation.

We require appropriate contractual and organisational safeguards when engaging third parties that process personal information on our behalf.

AgenticSense recognises that enterprise information security is essential to customer trust and responsible AI deployment.

We maintain or implement appropriate safeguards according to the nature, sensitivity, and risks of the information processed.

These safeguards may include:

• Encryption of personal information in transit and at rest.
• Role-based access controls and least-privilege access.
• Secure authentication and authorisation mechanisms.
• Protection of API credentials and access tokens.
• Logical separation of customer data in multi-tenant systems.
• Secure application development and deployment practices.
• Logging, monitoring, and security event management.
• Backup and recovery procedures.
• Vulnerability assessment and security maintenance.
• Restricted administrative access.
• Incident response and remediation procedures.
• Periodic review of third-party service providers.

Specific safeguards depend on the deployed service, hosting environment, and customer agreements.

No internet-connected system can guarantee absolute security. We therefore seek to maintain reasonable, risk-appropriate safeguards and continuously improve our security practices.

Certain AgenticSense platforms are designed to support multiple enterprise customers within a shared technology environment.

Where applicable, customer information is logically separated through tenant-specific access permissions, application controls, and database-level security mechanisms.

Authorised users should only be permitted to access information belonging to their organisation or otherwise explicitly shared with them.

Cross-customer disclosure is prohibited unless appropriately authorised and legally permitted.

AgenticSense retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet contractual requirements, or comply with applicable legal obligations.

Retention periods may depend on:

• The nature and sensitivity of the information.
• The customer's service agreement.
• The original purpose of collection.
• Applicable legal requirements.
• LinkedIn's API-specific storage restrictions.
• Valid deletion requests.
• Security and operational requirements.

Where LinkedIn requires deletion following a customer request, service termination, or another specified event, the relevant information will be deleted within the applicable deadline.

Where a customer or individual requests deletion, we will assess the request, identify relevant records, and remove or appropriately restrict information in accordance with applicable law and platform requirements.

Backup copies will be handled through controlled retention and deletion procedures, subject to any stricter requirements applicable to the relevant information.

Depending on applicable law and the nature of our processing activities, individuals may have the right to:

1. 1Request access to personal information.
2. 2Request correction of inaccurate or incomplete information.
3. 3Request deletion of personal information.
4. 4Withdraw consent where processing is based on consent.
5. 5Object to certain processing activities.
6. 6Request restriction of processing.
7. 7Request portability of eligible personal information.
8. 8Object to certain automated decisions or request appropriate human review.
9. 9Opt out of applicable marketing communications.
10. 10Lodge a complaint with a competent supervisory authority.

Requests may be submitted using the privacy contact details published in this policy.

We may need to verify the identity or authority of the requester before fulfilling a request.

Where AgenticSense processes information solely on behalf of an enterprise customer, we may refer the request to that customer or assist the customer in responding.

We will respond within the period required by applicable law.

AgenticSense and its authorised business customers may use appropriately collected contact information for relevant business communications.

Marketing communications must comply with applicable legal requirements and the permissions associated with the original collection.

Where required, recipients will be provided with a clear means to withdraw consent or opt out of future marketing communications.

Opt-out requests will be honoured in accordance with applicable law and contractual responsibilities.

Operational, security, or legally required communications may continue where a separate lawful basis exists.

Our websites and applications may use cookies or similar technologies to support:

• Essential website functionality.
• Authentication and session management.
• Security and fraud prevention.
• User preferences.
• Website performance measurement.
• Analytics and service improvement.

Where non-essential cookies or tracking technologies are implemented, appropriate disclosures and consent mechanisms will be provided as required by applicable law.

Users may also manage cookies through their browser settings.

A separate Cookie Policy or cookie preference interface may be provided where necessary.

AgenticSense may deliver services to customers operating across multiple countries and jurisdictions.

Depending on the deployment configuration, information may be processed through infrastructure or service providers located outside the individual's country of residence.

Where international transfers are subject to legal restrictions, appropriate transfer mechanisms and safeguards must be implemented.

These may include contractual protections, recognised transfer mechanisms, access restrictions, and security controls.

The applicable hosting region and processing arrangements may also be defined in customer-specific agreements.

AgenticSense products may integrate with LinkedIn, CRM providers, enterprise software systems, cloud platforms, and other authorised third-party services.

Such third parties may operate under their own privacy policies, terms of service, and data protection obligations.

AgenticSense is not responsible for independent data processing undertaken by third parties outside our control.

Customers should review the applicable third-party terms before enabling integrations.

We do not claim affiliation, endorsement, or certification by third-party platform providers unless expressly authorised.

Enterprise customers using AgenticSense products are responsible for ensuring that their collection and use of personal information comply with applicable law.

This includes, where relevant:

• Providing appropriate privacy notices.
• Establishing a lawful basis for data collection and processing.
• Obtaining required marketing permissions.
• Ensuring accurate and lawful lead generation practices.
• Managing employee and user access permissions.
• Responding to applicable privacy requests.
• Configuring retention and deletion policies appropriately.
• Using platform integrations in accordance with provider terms.

AgenticSense will support customer privacy and compliance obligations within the scope of the applicable service agreement.

AgenticSense products are primarily designed for professional and enterprise business use.

We do not intentionally collect personal information from children through our business lead generation services.

If we become aware that children's personal information has been collected without an appropriate legal basis or required authorisation, we will take appropriate steps to address the information in accordance with applicable law.

AgenticSense seeks to maintain procedures for identifying, assessing, containing, investigating, and remediating security incidents.

Where a personal data breach occurs, we will assess the nature and impact of the incident and take appropriate action.

Notifications to affected customers, individuals, LinkedIn, or competent authorities will be made where required by applicable laws, contracts, or platform obligations.

We will also take reasonable steps to prevent recurrence and strengthen relevant safeguards.

Upon account closure or termination of services, AgenticSense will manage associated information in accordance with applicable customer agreements, retention obligations, and third-party platform requirements.

Where required, this may include:

• Disabling access to the relevant services.
• Revoking or invalidating integration credentials.
• Ceasing further collection of connected platform data.
• Returning or deleting eligible customer information.
• Removing information that is no longer authorised for retention.
• Maintaining only records that must lawfully be preserved.

LinkedIn-sourced information remains subject to applicable LinkedIn deletion obligations, including any requirements that apply independently of ordinary contractual retention periods.

AgenticSense may update this Privacy Policy to reflect changes in business operations, technology, legal obligations, or data processing practices.

The updated policy will be published on our official website with a revised effective or last-updated date.

Where material changes require additional notification or consent under applicable law, appropriate steps will be taken before the relevant processing occurs.