Agentic AI for IT and Security Operations
Help IT and security teams investigate, coordinate and resolve work faster. Agents retrieve operational context, apply runbooks, use approved tools and keep people responsible for privileged or high-impact actions.
Classification, evidence and runbooks — with strict controls
IT and security operations generate high volumes of alerts, tickets and repetitive diagnostic work.
AgenticSense automates classification, evidence collection, runbook steps and coordination while enforcing strict identity, access and change controls.
Built for enterprise IT and public digital services
Private sector
Improve service levels, reduce mean time to resolution and increase analyst capacity across infrastructure, applications and security operations.
Public sector
Strengthen digital-service continuity, standardized incident handling, audit evidence and secure access to public-sector systems.
Where IT and security operations lose time
What agents deliver for IT and security
Agents handle classification, evidence and coordination. Privileged and high-impact actions stay with people.
IT Service Desk Agent
Classify tickets, retrieve known solutions, collect diagnostics, resolve permitted requests and escalate with complete context.
Incident Triage and Coordination
Assess impact and urgency, correlate related events, notify responders and maintain a structured incident timeline.
Knowledge-Grounded Troubleshooting
Use approved technical documentation and live context to propose verifiable diagnostic steps.
Access Request Processing
Validate request details, approvals and policy requirements before routing or executing permitted access changes.
Change and Release Support
Check prerequisites, coordinate evidence, prepare change records and monitor post-change signals.
Security Alert Investigation
Enrich alerts with identity, asset and event context; prioritize risk; and prepare analyst-ready findings.
Vulnerability and Remediation Coordination
Prioritize vulnerabilities, identify owners, track remediation and report overdue or high-risk exposure.
Compliance Evidence Collection
Assemble system, access, change and incident evidence for internal and external review.
Operational Health Briefings
Summarize service reliability, major incidents, open risks and recurring failure patterns.
From signal to documented resolution
Receive ticket, alert or system signal
Classify scope, urgency and risk
Retrieve asset, identity, history and runbook context
Perform approved diagnostic or low-risk steps
Request approval for privileged or material action
Escalate complex incidents to a human responder
Document timeline, evidence and resolution
Feed recurring patterns into reliability improvement
Connected to IT and security tools
Guardrails on every privileged step
Least privilege
Agents only access the systems and data required for the assigned workflow.
Separate agent identities
Agent activity is attributable and isolated from human operator accounts.
Approval for privileged actions
High-impact or privileged steps require explicit human authorization.
Sandboxing & command allowlists
Executable actions stay within approved tools and command sets.
Change controls & rollback
Material changes follow change process with defined recovery paths.
Full logging
Timeline, evidence and actions are retained for audit and review.
Results IT and security leaders track
Common questions
Which IT & security workflows can AI agents support?▾
Agents support IT service desk handling, incident triage and coordination, knowledge-grounded troubleshooting, access request processing, change and release support, security alert investigation, vulnerability remediation coordination, compliance evidence collection, and operational health briefings — with humans responsible for privileged and high-impact actions.
How are integrations, approvals and sensitive data handled?▾
We connect to ServiceNow, Jira Service Management, monitoring, SIEM, identity providers, CMDB and cloud platforms through approved interfaces. Agents operate under least privilege with separate identities; privileged actions require human approval; commands can be allowlisted and sandboxed; change controls and rollback procedures apply; and full logs are retained.
Ready to put governed agents on IT and security operations?
Tell us how tickets, alerts and incidents are handled today. We will map where agents can triage and coordinate while privileged actions stay with your team.